PRIVACY STATEMENT

We do not share personal data with other organisations for their own marketing purposes and we do not sell personal data.

We have written this privacy statement to explain to you why we collect and use your personal data, in what circumstances we may share it with another organisation, and your individual rights with regards to your personal data.

We are committed to being fully open and honest to you about why we collect and use your personal data. This is the right thing to do and it will also help you understand and exercise your rights over your personal data.

This privacy notice is categorised into the following sections for ease of reference.

If you have any questions about this privacy statement or information we hold about you, please contact us:

Who We Are

We are an independent humanitarian and development organisation striving to make the world a better and fairer place.

We are a registered charity in UK under registration no 1154461. We will endeavour to protect your personal data. This privacy policy states how we collect, store and use data.

Our registered address is:

109 Oxford Street
Oldham
OL9 7SJ
United Kingdom

Your rights over your personal data

First and foremost, if we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.

If you want to stop the processing of your personal data for any marketing purposes (including post), please contact us:

Telephone: 0161-2130035

Email: info@humanhope.org.uk

Post: 109 Oxford Street, Oldham, OL9 7SJ

  • Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.
  • Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used and to request that this is restricted or stopped.
  • Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.
  • Right of erasure: (also known as right to be forgotten): You have the right to request that your personal data that we hold is erased.
  • Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.

If you want to exercise any of these rights or want to find out more information, please contact our Data Protection Lead. You have the right to expect a confidential and professional service and to receive a full response.

Privacy statement for our supporters

If you are a volunteer, please see our ‘Privacy statement for our employees’ section

When do we collect your personal data

  • When you make a donation to us
  • When you sign up to a campaign with us.
  • When you register for, or attend one of our events, or enter one of our prize draws.
  • When you contact us by email, telephone, letter or through our website.
  • When you visit and use our website (See ‘Use of cookies’ section).
  • When you interact with us on our social media platforms.

Why do we collect and use your personal data

  • To process your donations and gift aid declarations.
  • To keep you informed about our activities and ways to support us. Please note:
  • We will only send you marketing materials by email, phone or text if you have provided your consent. You can withdraw your consent at any time.
  • We will not send you marketing materials by post if you have asked us to stop.
  • To deal with your queries, requests and responses to our projects and campaigns.
  • To send you a confirmation of your donation and event registration.

In what situations do we collect personal data from other sources

  • When you agree to support us through a third-party fundraising site such as Just Giving or Facebook Giving.
  • When we receive significant donations or support, we may run a background check using publicly available sources and a third-party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.

In what situations do we share personal data with other organisations

  • If we receive gift aid from you, we may be required to share your personal data with Her Majesty’s Revenues & Customs (HMRC) to receive the tax rebate.
  • With law enforcement agencies if we receive a valid legal instruction.
  • If you register for one of our events or challenges, we may be required to share your personal data with event organisers for health and safety reasons.
  • If you use a debit or credit card to donate or purchase, we will share your personal data with a payment processing partner.
  • If you have agreed to us sending you marketing materials, we may share your personal data with a marketing company (such as a mailing house) to help us prepare and send out marketing materials on our behalf.
  • If we receive a significant donation or support we may run a background check using a third-party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
  • We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.

What is our legal basis for collecting and using personal data

  • Where we have your consent. For example, we will only send you emails, make telephone calls or send you SMS text messages with your consent. You can withdraw this consent at any time (See ‘Your rights over your personal data’ section).
  • Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, processing your donation made to us.
  • Where the processing is required under the law. For example, disclosing your personal data to a law enforcement agency if we receive a valid legal instruction.

Where the processing is in our legitimate interests. For example, we will send you communications and marketing materials via post unless you tell us to stop. (See ‘Your rights over your personal data’ section).

Privacy statement for our employees

This section includes our privacy statement to staff, volunteers and contractors (including prospective employees).

When do we collect your personal data

  • You apply for a position with us or contact us in relation to volunteering for us, or fundraising on our behalf.
  • As part of the everyday administration and management of your contract with us. For example:
  • You let us know if there is a change to your personal data.
  • You apply for or notify us of leave.
  • You make a formal complaint or raise a concern about your work with us.
  • As part of the everyday administration of work-related activities. For example:
  • You use an ICT approved or ICT provided system or technology.
  • You are present (CCTV) at one of our sites or sign in at one of our buildings.
  • You make a formal complaint or raise a concern.

Why do we collect and use your personal data

  • To recruit and select employees.
  • To enable payment of salary, tax, pension contributions and expenses.
  • To manage your contract with us.
  • To meet legal obligations. To take appropriate action in the event that a formal complaint or concern is raised, including safeguarding.
  • To run background checks in accordance with our due diligence policies and procedures.
  • Other employees might access your personal data where this is required for work purposes. Where this is the case, the organisation relies on all employees to access and use personal data in accordance with their obligations under our data protection policy.

In what situations do we collect personal data from other sources

We run a background check on all employees using a third party screening and due diligence service provided by Thomson Reuters. We might also use sources in the public domain such as Google or the Driver and Vehicle Licensing (DVLA) database for this purpose. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests such as the risk of fraud, corruption, bribery, terrorism and money laundering.

In what situations do we share personal data with other organisations

  • With Her Majesty’s Revenues & Customs (HMRC) for taxation purposes.
  • With law enforcement agencies if we receive a valid legal instruction.
  • With third parties that we contract to administer HR activities on our behalf including payroll, pension and health/insurance cover providers.
  • If you are involved in an insurance claim, we might share your personal data with insurance companies / brokers.
  • As part of our recruitment and selection processes, we might run a background check on you. This may include sharing your personal data with employment agencies, previous employers, the Disclosure & Barring Service (DBS), the Driver and Vehicle Licensing Authority (DVLA) and our third party screening and due diligence service provided by Thomson Reuters.
  • We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.
  • We only share personal data with another organisation if we have a legal basis to do so.
  • In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes and have security requirements in place to protect your personal data.

What is our legal basis for collecting and using personal data

Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, to enable payment of your salary, tax, pension contributions and expenses.

Where the processing is required under the law.  For example, collecting your medical information to protect your health & safety.

Where the processing is in our legitimate interests. For example, using your leave details to plan staffing levels and necessary cover. We will only rely on this legal basis if your interests and fundamental rights do not override our interest.

Where the processing is in your vital life interest. For example, sharing your personal data with emergency services in the event of a medical emergency.

Use of Cookies

Cookies are small data files, which are downloaded from a website to your computer, tablet or mobile while you browse. They aim to make the site easier to use. They may store details such as your personal settings or what you have in a shopping cart, so you don’t have to enter the information again. We use cookies to get a better overall idea of how people use our website, and to help us improve user experience.

Using cookies does not allow us to identify users personally — the information gathered is completely anonymous.

Social media cookies

We use tools on this site to enable you to share content with your social networks, such as Facebook and Twitter. When you share information, these sites will set a cookie. Human Hope Charity has no control over this, so if you are concerned, you should check the relevant site for their cookie policy.

Managing and deleting cookies

All browsers allow you to control which cookies you accept and which you delete. You will usually find these settings under the ‘Preferences’ or ‘Tools’ menu of your browser.

How long we keep personal data

We keep personal data in line with our data retention policy. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements.

How to make a complaint

  • We take any complaints we receive about the collection and use of personal information very seriously. We would encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. You can make a complaint at any time by contacting us (see contact details section below.
  • Telephone: 0161-2130035
  • Email: info@humanhope.org.uk
  • Post: 109 Oxford Street, Oldham, OL9 7SJ
  • If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • We do not store credit card details, nor do we share donors and supporters and beneficiaries’ details with any third parties.
  • We may update this privacy notice from time to time by posting a new version on our website.

If you have any concerns about this privacy notice or our treatment of your personal data, please contact info@humanhope.org.uk.